Cloud Ctrl

# Troubleshooting Azure Connections

Use the checks below to resolve common issues when connecting Microsoft Azure to Cloud Ctrl or when data fails to appear after setup.

# 1. Connection Validation Fails

When adding an Azure connection in Cloud Ctrl, the validation step confirms access to both Azure APIs and Cost Management Exports.
If this step fails:

# Possible causes

  • Incorrect Tenant ID, Client ID, or Client Secret
  • Missing Reader role on one or more subscriptions
  • API permissions not granted or consent not applied
  • Conditional Access or MFA blocking the service principal

# How to fix

  1. Re-open your App Registration → Certificates & secrets and confirm that the secret is active and not expired.
  2. In App Registration → API Permissions, check that:
    • Azure Service Management (user_impersonation)
    • Azure Reservations (user_impersonation)
    • Microsoft Graph (Directory.Read.All) (optional)
      have been granted admin consent.
  3. In each subscription, confirm the service principal has the Reader role.
  4. Retry validation in Cloud Ctrl.

# 2. No Cost Data Appearing

If the connection validates successfully but no cost data is visible after 24 hours:

# Possible causes

  • Cost Management Export not yet created or scheduled
  • Export path or credentials mis-configured
  • Storage Account access denied for the Application Credential
  • Export file not yet generated by Azure (usually within 24 hours)

# How to fix

  1. In the Azure Portal, open Cost Management → Exports for your billing account, management group, or subscription.
  2. Confirm the export exists and is Enabled.
  3. In Storage Explorer or the Azure Portal, verify a recent .csv file is present in the target container.
  4. Confirm the Application Credential has at least Reader or Owner access on the storage account.
  5. In Cloud Ctrl, open Setup → Cloud Accounts → Azure Connections and click Re-validate.

# 3. Partial or Incomplete Data

When some subscriptions appear in dashboards but others don’t:

# Possible causes

  • Role assignment missing on one or more subscriptions
  • Export configured only for part of your environment
  • CSP automation unable to create exports for excluded subscriptions

# How to fix

  1. List all Azure subscriptions that should be included.
  2. For each, verify that the Application Credential has the appropriate role:
    • Reader (standard accounts), or
    • CSPExportManager (CSP accounts).

# 4. Historical Data Missing

# Possible causes

  • Exports created recently (Azure does not backfill automatically)
  • Historical export job still running (CSP automated backfill)
  • CSV retention too short in the storage container

# How to fix

  1. Wait up to 24 hours after initial connection for backfill to complete.
  2. In the Azure Portal, check that Historical Exports are enabled if using automation.
  3. Increase retention or verify older CSV files are still available in storage.
  4. Cloud Ctrl will automatically identify and process historical exports during the next scheduled import.

# 5. Exports Not Updating Daily

# Possible causes

  • Export schedule disabled in Azure
  • Storage quota reached or container deleted
  • Export failed due to transient Azure issue

# How to fix

  1. In Azure Portal → Cost Management → Exports, verify the Schedule is set to Daily.
  2. Check for failed export runs in the Activity Log.
  3. Ensure the storage account is active and has available capacity.
  4. In Cloud Ctrl, view Last Successful Import on the connection details page.

# 7. Still Need Help?

If issues persist after these checks, please contact Cloud Ctrl support.

Include the following details for faster assistance:

  • Tenant ID
  • One affected Subscription ID
  • Date and time of your last successful export
  • Screenshot of the export configuration or error message

💡 Tip: Most data issues originate from missing permissions or disabled exports.
Re-validating your connection in Cloud Ctrl will usually detect and report any of these configuration gaps.

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